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Frequently Asked Questions
How much are your shipping charges? Our shipping charges are based on the value of the purchased items in your order, the delivery location of the parcel, and the speed with which you would like to receive your package, as indicated in the following table. Overnight shipping is available to most physical addresses within the United States.
Can I order if I am not in North America? We also ship to countries other than the US and Canada, both on a standard and an express basis. We do not have fixed shipping rates for these services; instead, we will bill you our exact cost plus a $3.00 handling fee. In addition, we have arranged for several play publishers to distribute our plays and musicals overseas. Our international representatives are:
Why do you have a residential surcharge? Unfortunately, most shipping companies charge us an additional fee for delivery to a residence. In order to keep our expenses under control without making everyone pay for it unfairly, we choose to simply pass our cost on to the customers who desire the convenience of having their package sent directly to their home. To avoid this charge, please feel free to have your package shipped to any business address, even if it’s not associated with your production. We regularly ship to spouses’ offices or even the local beauty parlor! Why do some textbooks cost extra to ship? A $3.00 surcharge applies to an order that includes one or more of the indicated "extra heavy" texts. The shipping chart above is generated by assuming an average weight per item. However, a very small handful of our textbooks weigh so much more than average that we would lose money shipping them unless we could cover our costs better. Don't worry—we promise we're not lining our pockets with your shipping fees! We're simply trying to break even on shipping without raising all our shipping prices so we can continue to offer you these valuable textbooks. The good news is that we will never bill you more than one of these heavy text surcharges on any single order. Even if you order three different books that each show there is an extra charge, we will only bill you once. Please note, however, that this $3.00 charge will not appear in your shopping cart, though we will add it to your total when we process your order. How long does it take to get my material? We pride ourselves on the speed of our service. Any order received in our office by 11:00 am Mountain time is shipped the very same day. Otherwise, it goes out the very next business day. (Please keep in mind that we are closed on weekends and major holidays.) All continental United States orders should arrive within five business days; Canadian and other international shipments can take two to three weeks, depending on how rural the destination is. I’m in a huge hurry. Is there any way to rush an order? Basically, we’re willing to ship an order to arrive as quickly as you need it, provided you're willing to pay the additional cost. Our online shopping cart gives continental United States customers a “rush” option that will get the package to you in two business days. For example, if you place your order before 11:00 Mountain time on a Monday, you will have your package on Wednesday. Three day and next day delivery are also available, upon request. Rush options are also available for international shipments; call for details. Please remember, however, that any order placed after 11:00 am Mountain time will not ship until the next business day. Can you bill me? We can bill any organization with a legitimate business address and phone number. All others, including businesses run out of a home, must prepay for all material and royalties. We accept Visa, Mastercard, Discover and American Express. Alternatively, your group or company can submit a credit application. Until you have been notified that your group has credit with Pioneer Drama Service, please plan on prepaying. Do I pay sales tax? Because our offices are located solely in Colorado, currently the law only requires us to collect sales tax on those customers in Colorado and North Carolina for whom we do not have a tax-exempt number on file. Please be aware that this is not a company policy but simply our compliance with state and federal laws, which may change at any time. What is your return policy? Pioneer Drama Service will only accept returns of materials previewed through the Musical Perusal Program. WE ARE UNABLE TO ACCEPT THE RETURN OF ANY OTHER MATERIAL. No other scripts or texts are sent on approval. Any returns received may be refused or subjected to a 20% restocking fee in addition to original shipping charges. Please do not place a production order for any play or musical until you have read a preview copy of the script. We encourage you to purchase single reading copies to help you decide on the best show for your group. We apologize if our policy seems inflexible, but in the long run it keeps our costs down and saves you money. Handling returns is very labor intensive and costly for a company. If we allowed returns as a standard practice, we would have to raise all of our prices to compensate for this added expense. Most of our customers find that developing a personal library of playbooks and texts is quite advantageous. Material that doesn’t work for you one year may be ideal another year with a different group of actors. Why can’t I return material I don’t need? Handling returns is very labor intensive and costly for a company. If we allowed returns as a standard practice, we would have to raise all of our prices to compensate for this added expense. Any returns received may be refused or subjected to a 20% restocking fee in addition to original shipping charges. I am not in the United States. Do I have to pay in US dollars? Since we are an American company, all our prices are in US Dollars. Likewise, we only bill in US funds. We strongly prefer that our international customers pay in US Dollars. Most Canadian banks provide you this option or have International Money Orders available for purchase. We also remind you that credit card companies generally offer a very fair exchange rate and may be the easiest way to remit payment. If you do not wish to prepay with a credit card, feel free to call us with a credit card number after you receive your invoice. We accept Visa, Mastercard, Discover and American Express. If you cannot pay in US Dollars, please obtain the most current conversion rate to calculate your payment. We won’t worry if the exchange rate changes by a small amount before we receive your payment as long as you have made an honest attempt to pay an accurate equivalent.
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